Privacy Policy

Solis Goods LLC · 30 N Gould St, Ste R, Sheridan, WY 82801, United States

This Privacy Policy describes how Solis Goods LLC (“Solis Goods,” “we,” “us,” or “our”) collects, uses, and protects information when you visit getsolisgoods.com (the “Site”), contact us, or place an order with us. By using the Site, you agree to the practices described in this policy.

1. Information We Collect

We collect information that you provide to us directly, along with limited technical information generated when you use the Site.

Information you provide

• Contact details such as your name, email address, and any information you include in a message to us.
• Order information such as the products purchased, shipping address, and billing details, which are processed by our payment and fulfillment providers.
• Wholesale or partnership information you choose to share, such as company name, resale or tax identification number, and expected order quantities.

Information collected automatically

• Device and browser type, approximate location derived from IP address, referring pages, and pages viewed on the Site.
• Standard server logs used for security, fraud prevention, and site performance monitoring.

2. How We Use Information

We use the information we collect to operate our business, including to:

• Process, fulfill, and ship orders, and provide order confirmations and delivery updates.
• Respond to inquiries, support requests, returns, and wholesale or partnership questions.
• Maintain the security and integrity of the Site and detect fraudulent or abusive activity.
• Improve our products, catalog, and customer experience.
• Send service-related communications. We do not sell your personal information, and we do not send marketing messages without your consent.
• Comply with applicable legal, tax, and accounting obligations.

3. Sharing of Information

We do not sell, rent, or trade personal information. We share information only with service providers who help us operate, and only to the extent necessary:

• Payment processors used to securely authorize and settle transactions. We do not store complete payment card numbers on our servers.
• Fulfillment, shipping, and logistics partners that pack and deliver orders.
• Technology and analytics providers that host the Site and help us understand aggregate usage.
• Professional advisers and authorities where required by law, valid legal request, or to protect our rights and the safety of others.

These providers are expected to handle personal information only as instructed by us and in accordance with applicable law.

4. Cookies and Similar Technologies

The Site may use cookies and similar technologies to remember your preferences, keep the Site secure, and measure aggregate traffic. You can control or disable cookies through your browser settings. Disabling cookies may affect some Site functionality but will not prevent you from contacting us or placing an order.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, including satisfying order, tax, accounting, and legal requirements. When information is no longer needed, we delete or anonymize it.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, or misuse, including encryption in transit (HTTPS) and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your Choices and Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of the personal information we hold about you, and to opt out of certain uses. To make a request, email [email protected]. We will respond within a reasonable timeframe and may need to verify your identity before acting on a request.

8. Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us and we will delete it.

9. Third-Party Links

The Site may link to third-party websites, such as payment or shipping partners. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new effective date. Material changes will be reflected here, and continued use of the Site after an update constitutes acceptance of the revised policy.

11. Contact Us

Questions about this Privacy Policy or how your information is handled may be directed to:

• Solis Goods LLC
• 30 N Gould St, Ste R, Sheridan, WY 82801, United States
• Email: [email protected]