Refund Policy

Solis Goods LLC · 30 N Gould St, Ste R, Sheridan, WY 82801, United States

We want you to be satisfied with your purchase. If something is not right, this Refund Policy explains how returns and refunds work for orders placed through getsolisgoods.com. This policy forms part of our Terms of Service.

1. 30-Day Return Window

You may return most items within thirty (30) days of the delivery date for a refund of the purchase price. To be eligible, the item must be unused, in the same condition in which you received it, and returned in its original packaging with all included accessories.

2. How to Start a Return

• Email [email protected] with the subject line “Return Request”.
• Include your order number, the item you wish to return, and the reason for the return.
• Our team will reply within one (1) business day with return instructions and, where applicable, a return address.
• Please do not ship an item back before receiving return instructions, as unauthorized returns may not be processed.

3. Refund Processing

• Once your return is received and inspected, we will notify you of approval or rejection of the refund.
• Approved refunds are issued to the original payment method within five (5) to ten (10) business days of approval.
• Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
• Refunds are issued for the purchase price of the returned item. Original shipping charges are refunded only where the return results from our error or a defective item.

4. Return Shipping Costs

Return shipping is the responsibility of the customer, except where the item arrived damaged, defective, or incorrect. In those cases, we will provide instructions and cover reasonable return shipping costs. We recommend using a trackable shipping method; we cannot issue a refund for returns that are lost in transit without proof of delivery.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, defective, or is not what you ordered, contact us within seven (7) days of delivery with your order number and photographs of the item and its packaging. We will arrange a replacement or a full refund, including shipping charges, at no cost to you.

6. Non-Returnable and Final Sale Items

• Items marked “Final Sale” or “Non-Returnable” at the time of purchase.
• Gift cards and digital products.
• Items returned after the 30-day window, or items that show signs of use, damage, or alteration after delivery.
• Items missing original packaging, accessories, or components.

7. Order Cancellations

You may request cancellation before your order is dispatched by emailing [email protected]. Because orders are typically packed within one business day, cancellation is not guaranteed. If your order has already shipped, please follow the standard return process above once it arrives.

8. Exchanges

We do not process direct exchanges at this time. To receive a different item, please return the original item for a refund and place a new order.

9. Wholesale and Bulk Orders

Wholesale, bulk, and corporate orders are governed by the terms of the applicable written agreement, which may include different return and restocking provisions. Please contact us at [email protected] for details.

10. Contact Us

For any question about a return or refund, please contact:

• Solis Goods LLC
• 30 N Gould St, Ste R, Sheridan, WY 82801, United States
• Email: [email protected]
• Support hours: Monday – Friday, 9:00 AM – 6:00 PM (MST)